Prime Community Management provides quality, professional association management to communities like yours.

Who we are.

Prime Community Management specializes in multiple types of homeowner associations, including single family, condominiums, townhouses, master plan communities, and new developing communities. We have almost two decades of experience and our proactive management style has been an overwhelming success with Board members and members of our communities. As a leader in our industry you will find that Prime Community Management is responsive, provides quality customer service, and is more than just a management company, we are part of your community.

Meet our Executives.

April Parsons, President

April Parsons is the President and Owner of Prime Community Management. Her background includes over 18 years of experience in community association management. She was one of the first licensed Managers in the state of Nevada. With April’s experience, our properties can expect nothing less than excellent and competent service. April makes it a priority to be available and flexible to meet the needs of all board members and homeowners.

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Read our Philosophy.

Prime Community Management's philosophy is to operate each property from a Homeowner Association and owner's perspective, with an acute awareness of the goals and needs of residents.

Under the direction of dedicated leaders, community management professionals focus on a proactive management style rather than a reactive style. We take a hands on approach and make our goal to reshape the homeowners association management style in Las Vegas and Henderson.

Such a philosophy has distinguished Prime Community Management from the competition, resulting in the maximization of asset value and increased levels of comfort.

However, we do not stop there. Our services include much more; see our services information below.

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What we do.

Every community is unique. Although they may often appear similar, each has its own needs, goals, and obligations. These attributes may change from year to year as new leadership emerges. Homeowner associations are a complex business and subject to corporate procedures and state statutes.

We believe that communication is key in successfully managing homeowner associations. It is imperative that each homeowner receives prompt and courteous attention. Successful administration is the result of the trust and confidence established among us. Producing desired results in a timely and professional manner is accomplished by the following:

  • Committed support to Board of Directors
  • Assistance with legal matters
  • Assistance with incoming/outgoing correspondence
  • Attendance at Board of Director meetings, Annual meetings, and Special meetings
  • Monitoring of local/state wide laws and legislative issues
  • Obtaining competitive bids for services as requested by Board of Directors
  • Selection of insurance providers and policies with Board approval
  • Corporation filings with the State of Nevada
  • Assist the Board with contractors hired by the association
  • Support for association activities and communications
  • Community website access for association members

Prime Community Management provides accurate and timely accounting services. Our accounting manager has over 35 years of experience, 15 of those years in association management accounting. We provide the following accounting services.

Financial Services
  • Complete monthly financial statements
  • Budget vs. actual comparison
  • Balance sheet
  • Reserve report
  • Statement of owner assessments / Delinquencies and pre-paids
  • Reconciliation of bank accounts
  • Detailed general ledger
Accounts Receivable / Accounts Payable
  • Collection, deposit and posting of all assessment payments received, including special assessments when necessary
  • Tracking payments by owners for their assessments in accordance with the associations collection policy
  • Posting of late payment fees to owner accounts and mailing of past due notices
  • Provide a monthly delinquency list to the board of directors with past due balances
  • Provide pre-collection letters and intent to lien notices to owners that are delinquent in accordance with law and collection policy.
  • Accounts payable will review all vendor information to ensure that all proper licensing is maintained and process all vendor invoices, utilities and other bills for payment by the association in a timely fashion
  • Prepare check for signature of board members to pay association expenses and bills twice a month or more as necessary.
  • Owners can utilize our ACH program and they may also pay their assessment online.
Other accounting services include:
  • Preparation and development of draft annual operating budget and reserve budget with the input of the board of directors or committees appointed by the board.
  • Mailings to owners as directed by the board of directors with approved operating budgets, reserve budgets, annual financial statements, collection policies, reserve information and other items as directed by the board of directors and as required by law
  • Coordination of tax returns, annual audits and reviews that are required by law

Prime Community Management maintains an environment that contributes to the attractiveness and comfortable life style of a great Community. Routine functions of maintaining the physical integrity of your community are numerous and include these services:

  • Assist Board with contractors and employees
  • Inspections of your communities common areas and facilities
  • Assistance in enforcement of community association covenants, conditions, and restrictions
  • Customized reports for tracking homeowner compliance
  • Customized reports and timely tracking of design review requests from day of request through completion of project
  • Liaison with city/state/county authorities as needed (police, fire, claims adjusters, neighborhood watch, etc.)
  • 24-hour emergency service .

For Developers.

Prime Community Management will help take original ideas and turn them into smartly managed – and completed – projects that exceed expectation. We understand the needs of developers and builders alike. You have a vision of greatness for your project. We have the local experts and technological tools to turn your concepts into successful projects. From breaking ground, to protecting the long-term viability of your investment, we know what it takes to make your job easier and keep your association residents satisfied. Our team has an extensive knowledge of new and continuing developments and has assisted builders in transition of common areas, annexations, billings, board meetings, compliance with Nevada statues, including transition documents that are compliant.

Prime Community Management has proven that dependability, honesty, and integrity are the essential ingredients for a successful, long-term relationship. Our continuing goal is to provide the best possible service at the most reasonable cost. We also understand that from the initial land development through the ultimate conversion to homeowner control, every phase is given careful consideration. To ensure that the original concept of ongoing quality is well preserved, you need a professional management company that will protect the investment and long-term viability of your community.

Our team is committed to your homeowners association. Please consider making your new community a PRIME community!

Prime Community Management will help take original ideas and turn them into smartly managed – and completed – projects that exceed expectation. We understand the needs of developers and builders alike. You have a vision of greatness for your project. We have the local experts and technological tools to turn your concepts into successful projects. From breaking ground, to protecting the long-term viability of your investment, we know what it takes to make your job easier and keep your association residents satisfied. Our team has an extensive knowledge of new and continuing developments and has assisted builders in transition of common areas, annexations, billings, board meetings, compliance with Nevada statues, including transition documents that are compliant.

Prime Community Management has proven that dependability, honesty, and integrity are the essential ingredients for a successful, long-term relationship. Our continuing goal is to provide the best possible service at the most reasonable cost. We also understand that from the initial land development through the ultimate conversion to homeowner control, every phase is given careful consideration. To ensure that the original concept of ongoing quality is well preserved, you need a professional management company that will protect the investment and long-term viability of your community.

Our team is committed to your homeowners association. Please consider making your new community a PRIME community!

Things you might like to know.

What type of communities do you manage?
Prime Community Management manages every type of homeowners association. This includes single-family homes, condominiums, townhomes, landscape maintenance, recreation, and condo conversions.
Do you provide board training?
Prime Community Management provides board training for all new and existing board members. We feel strongly that our training provides a solid ground for new members to learn about HOAs, meetings, state statutes, etc and provides a refresher course for those who have been volunteering their time for years. We also notify the board of any Ombudsman seminars. Prime Community Management also has conferencing capabilities for board meetings and training should you need to attend remotely.
What is the rate for management?
This rate varies depending upon type of community, size, amenities, board meetings, inspections, and needs of the community. Please contact us for a detailed proposal for your community.
Do you have or maintain any partnerships, agreements, relationships, associations, or preferences with law firms, contractors, landscapers, collectors, or other entities you use to assist or recommend to HOAs?
Prime is strictly a management company and does not own any ancillary service companies which work with HOA clients, or have exclusive strategic relationships with any vendors.
Do you have a list of approved vendors or are we able to utilize the vendors of our choice?
Prime neither owns nor has any exclusive partnership arrangements with vendors providing support services to its associations. Further, upon transitioning a new community, Prime prefers not to have a change-out of all key vendors unless the board is adamant that it is in the best interest of their community. We believe that working with vendors in our proactive management system allows for increased performance, quality, and service. When it does become necessary to put contracts or services out for competitive bidding, Prime works together with the board to identify and bring to the table, the most qualified professionals in their industries. Ultimately, the vendors hired by the association are those specifically authorized by the board of directors.
Do you use any third party affiliates to accomplish your management work?
Some management companies will have accounting or inspections performed by third parties. All work under our contract is performed by Prime personnel.
How often are Prime’s personnel in contact with the board of directors?
Constant and complete communication is vital to the success of our partnership with your community. In addition to phone calls, emails and web postings, our communities each receive a detailed bi-weekly report. This report is a summary of all relevant activities and functions going on in the community. It includes updates on all projects and timetables, landscaping overview, financial summaries, homeowner and/or vendor issues and concerns. As a function of transition to Prime, we work with the board to develop the entire communication plan that the board wishes implemented.
How often do you conduct board meetings and are there extra fees associated with these?
Board meetings schedules are driven by the board itself and not by Prime. While we prefer to meet at least every other month at the outset of any contract to ensure the successful implementation of our transition and management programs, boards have the option to meet less frequently when they believe it is appropriate. We do have boards that opt for monthly or quarterly board meetings. We train our boards to be as open and transparent in their functioning as possible. Prime does not charge additional for meetings that exceed two hours as most companies do. Your time is valuable and we ensure that you have your board package timely for review to have a well ran, efficient board meeting.
What methods will you provide our members to pay their assessments?
Members may pay their assessments through the mail (lockbox), online through our payment portal with your bank which allows for payment by check, debit card or credit card, online bill pay services through their own bank, and via direct debiting services initiated through Prime. Prime never charges the homeowner or the community for any of these services. Late fees are assessed by the community to the homeowner, and this fee revenue goes to the community – not the management company.
What tools will you provide our members to communicate their payment history and standing?
In addition to our in-house staff which is available to speak live to members throughout the day, homeowners may also choose to log on to our website and review their account from the convenience of their own computer. Additionally, at any time a homeowner may request a copy of their most recent statement be mailed or emailed to them.
What is the most effective way to motivate members to keep their assessments current?
A continuous education process on both the importance of remaining current on their obligations, coupled with proactive programs to assist them should they encounter financial challenges. By making it easy and offering them multiple ways to pay, we have excellent success in keeping aged receivables lower than industry averages.
What is the most effective way to prepare the association for high expenditure repair or upkeep costs?
The first step is to have a thorough understanding of all the assets of the community from landscaping materials, irrigation systems, gravel, recreational equipment, etc. Next, if you have a current reserve study, it is continually monitored to ensure we are appropriately budgeting not just for next month, but for the next quarter, year, and 3 and 5 year periods. We will ensure the community has an adequate funding plan built into the budgets that we develop with you, and, in the event of financial shortfalls, will bring alternative financial options to the table to discuss and employ.
What is the most effective way in managing member complaints?
Simple solution: answer their phone calls and emails. The number one complaint I hear during presentations is a lack of responsiveness. There are a myriad of ways we ensure communication with homeowners.
What is the most effective way in managing member violations?
Consistency. First, we work to educate members about the responsibilities they have under their documents. Second, we educate them about possible enforcement in relation to violations. Third, we are always available to talk to them and offer them solutions to their issues and challenges. In concert with the board, we find that when homeowners will open a dialogue with us, we are able to solve more than 95% of all community challenges.
How often do you perform site visits and monitor compliance?
Prime visits properties and perform a complete compliance inspection once a month or as negotiated with the Board. During these visits, we meet with vendors, inspect the common areas, follow up on work orders and projects and meet with homeowners and/or board members when requested.
Do you have online tracking of violations?
Yes. Through our technology offerings, board members have access to all of our management software and reports.
Do you have online systems for homeowners to view their accounts and pay assessments?
Yes. We offer the ability for homeowners to review their personal account and make payments right through our website.
Do you have an on call service for homeowners to report issues and are there fees associated with this?
During business hours, all callers are greeted by a live Prime employee. There are no automated menu systems to navigate through or call center. After hours and weekends, Prime has emergency phone coverage. We strive for no more than 15 minute response times for all emergency calls. These services do not carry any extra fees to the community and are part of our industry leading service package.
What separate roles do the board and your company play in establishing and maintaining an operational budget?
We have boards which probably have 15 different ways to approach budgeting. Starting in July, we secure from the board, the boards goals for the next fiscal year. Coupled with the reserve study, we will generally take the lead in creating an initial review draft, complete with all supporting documentation and financial schedules. A budget meeting is often scheduled for September or October to review and make appropriate adjustments. The goal is to have a budget adopted and sent to the homeowners in accordance with NRS116 and in order to prepare them for any potential assessment changes.
What is the most compelling benefit your company offers that stands out above all other management companies?
Flexibility and customization. While we are one of the smaller management companies in the valley, we are able to offer a higher level of technology, services, and educated staffing levels normally associated with large companies. We do not have a “standard” management program that we will require you to adapt to. We customize our approach for each board and community based on its unique needs and personality.
Are you members of the Community Associations Institute (CAI)?
Yes, Prime Community Management is a proud member of CAI.
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Work for us.

Currently hiring for the following positions:
On-Site Community Assistant
Receptionist
Community Manager

Please feel free to submit your application to info@primenv.com or use our contact form below.

How to reach us.

Address:

Prime Community Management, LLC
181 Arroyo Grande Blvd., #125
Henderson, Nevada 89074

Telephone:

+1 (702) 869-0937

Fax:

+1 (702) 243-0250

If you would like to contact us directly, please complete the form below.

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